Package returns

In order to return your parcel, please comply with the following instructions:

Step 1:
Please fill out the return form under specification of the sent back articles and the reasons of return. Then put it inside the parcel.
Step 2:
Now seal the package and provide it with the enclosed return label. If the return label is missing, you can easily generate a new one by choosing your country of dispatch in the field below. By clicking on the word "Continue" you are automatically transferred to the return-page by DHL. After the submission and confirmation of your sender address a PDF file with a new return label and a delivery slip is created which needs to be downloaded and printed.
Step 3:
The parcel is now ready to dispatch and can be turned in at the nearest situated mail administration centre. Please do not forget to keep the delivery slip after the handover of the parcel.

If you have any further questions, please do not hesitate to contact our customer service.

Phone International: +49 8036 94394-10

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